All guests and visitors should be advised to report to reception on arrival. Guests arriving on foot at external gates will not be granted access and will be asked to report to reception. For security purposes, guests will be announced to residents on arrival by intercom or phone. Once it is established they are legitimate guests, they will be given appropriate directions.

Should guests arrive whilst the desk is unmanned, they may make contact with you via the intercom and you can open the front door remotely.  If you require guests to receive your keys and be allowed access to your property, this must have been notified in writing to Reception staff in advance, and your guest may be asked to produce identification. Your guests will not be given access if we hold no authority, or are unable to contact you by telephone or intercom. Residents should normally expect to greet their guests at reception.