What happens with my post?

Standard post items are delivered to your door by Royal Mail. Recorded mail and larger items such as packages will be accepted by the Concierge staff on your behalf.

All mail so received is recorded in a database, and a mail slip will be delivered to your door on the day the item is received to let you know it is there. A reminder will be generated after 3 days if the item is not claimed. If you are not personally known to the staff on duty, you may be asked to produce identification, especially for recorded items, so please bring identification with you. Recorded items will only be released to the person named on the package.

The mail holding area has very limited storage space, and large items such as furniture cannot be accepted. If you expect large or heavy items, you must arrange for someone to be at home to accept the delivery.