The Management Company & Structure

The Hooper Square Residents Association Ltd (HSRAL) owns the freehold of the development. Company shareholders are the long-lease holders of individual properties (the lessees). HSRAL is a non-profit making company whose Directors are not remunerated. The Directors are elected or confirmed from volunteers at the Annual General Meeting of the Company. All lessees or their authorised representatives are welcome at the AGM, which is held in a local venue in the evening, with three weeks’ notice being given to lessees at their registered address.

The Directors hold regular minuted meetings (currently monthly) to discuss the management of the estate and make policy decisions when necessary. These meetings are attended by the Estate Manager. The Estate Manager is a company employee appointed to maintain and run the development on a daily basis on behalf of HSRAL. The Estate Manager is the first point of contact for all issues relating to the estate.

Hooper Square Residents Association Ltd is responsible for the administration and upkeep of the communal areas of the estate and the services provided to residents, and the Estate Manager, supported by other permanent staff members, covers the following general areas- 

• Staff employment and staff issues
• Budgets, Service Charges, Annual Accounts
• Security
• Insurance
• Grounds and communal maintenance
• Facility Management 
• General repairs
• Customer Services

The Estate Manager is located in the Estate Office situated to the rear of the main reception. The cost of administering the services above and employing staff is recovered from lessees in the form of the Service Charge.